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FAQs

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FAQs
How do I measure my lawn?

Measure the length x width of each area in metres and add them together to calculate total square metres (m²). Our product pages include a simple m² calculator.

What is the minimum order?

Our minimum order is 30m² per checkout. This allows us to supply fresh-cut turf efficiently and maintain quality.

When will my turf be delivered?

Delivery is available Monday to Saturday. Orders placed by 12pm may be eligible for next-day delivery where available.

Do I need to be home for delivery?

Not always. As long as safe access is provided and delivery instructions are clear, delivery can usually proceed.

How quickly must turf be installed?

Turf must be installed within 12 hours of delivery. Turf is a living product and delays significantly increase the risk of stress or deterioration.

Do you install turf?

No. Aussie Turf Direct is supply-only. Installation is the responsibility of the customer or their chosen contractor.

What happens if it rains?

Light rain is generally not an issue. Extreme weather may impact harvesting or delivery schedules. We will notify you if changes are required.

What if there is a problem with my turf?

You must notify us within 24 hours of delivery and provide clear photos of the turf as delivered. Our complaints process is fair and transparent.

Is turf covered by warranty?

We warrant turf to be in good condition on delivery. Ongoing performance depends on correct installation, watering, and maintenance.

Do you offer refunds?

Refunds or replacements are handled in line with Australian Consumer Law. Turf is perishable and claims are ssessed case by case.

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